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Ticketboat.com is a private ticket brokerage specializing in the
re-sale of tickets to sold-out events, as well as in providing premium
seating to events. We are not affiliated in any way with Ticketmaster,
Tele-Charge, NextTicketing, or ANY box office. Our prices often are
significantly higher than face value and reflect the costs involved with
supplying the seats that we offer.
Committed to Customer Service
At Ticketboat.com, our business is putting you in seats at the events
that matter most to you. That's why we personally monitor every order to
ensure swift delivery. We welcome your comments, questions, and special
requests. We work for you! Contact us at CustomerService@Ticketboat.com
or 1-800-210-9887.
Our normal office hours are:
Monday-Friday: 9:00am-5:00pm EST
Saturday: 10:00am-1:00pm EST
Orders placed outside of these times will be processed the following
business day. For events less than 72 hours away, please contact us to
determine whether tickets can be delivered in time for your event.
Ticket prices and availability are subject to change.
Because we tap into a network of ticket sources in order to provide the
widest inventory to our customers, tickets are not necessarily sold in real
time. Your order on Ticketboat.com puts us to work at securing your
tickets. Your order does not guarantee availability or final price.
In most cases, the tickets that you order from Ticketboat.com are
available and at the price listed. A Ticketboat.com representative
will secure the tickets, charge your credit card, confirm the transaction
with you, and establish a delivery schedule for your tickets. As soon as
your credit card is charged, the sale is considered final and can't be
cancelled.
Ticketboat.com will notify you if the tickets that you ordered are no
longer available or have changed in price. We often can find equal or better
seats at your request.
Note: Ticket availability and pricing are especially unstable in the days
and weeks leading up to major events, such as the Super Bowl or the World
Series. Tickets can drop or increase dramatically in price within hours.
Most events don't have this kind of volatility, but it can happen.
All prices are in US dollars, regardless of the location of the event or
buyer.
We accept payment by MasterCard, Visa, Discover, and American Express. For
your convenience, we can also accept your payment by PayPal (details).
Because of the time sensitive nature of the tickets we offer, we cannot
accept your payment by cash or check for tickets. However, we will be glad
to sell you a gift certificate with payment by mail, which you could then
use to purchase tickets from the inventory available after you have received
your gift certificate.
All of our tickets are shipped by FedEx. All shipments must go to the name
and address on file with your credit card. A signature is required on all
deliveries. The buyer accepts responsibility for packages left by FedEx if
you waive the signature, including signature waivers on file with FedEx.
It is the buyer’s responsibility to choose a shipping option appropriate for
your delivery needs. Ticketboat reserves the right to upgrade your
shipping and adjust the pricing accordingly if you choose a shipping method
which will not assure your tickets will arrive in time for your event.
Since all packages require a signature, the buyer has a responsibility to
assure someone is at the destination to sign for the tickets. FedEx will
return the package to us after a few unsuccessful attempts. In this case,
the buyer will need to re-pay shipping charges for the new delivery.
Most of our tickets ship within 1 business day. However, some events may not
ship until closer to the event, based on the shipping practices of the
original box office. You will receive an e-mail containing your shipping
information.
Our privacy policy is a simple one. When you choose to do business with us,
we accept that as a privilege. We will never share your information with
anyone outside of the necessary parties. Necessary parties may include
wholesalers and affiliates, as well as obvious banking institutions for
credit processing. We do not sell, rent, give or otherwise supply your
information to outside parties for any reason, at any time. We do not send
out SPAM. The only e-mails sent to you will be in the course of a sale.
Our order page is secured by Verisign. The receipt mailed to you will only
contain the final 4 digits of your credit card number. All of our computers
use firewall protection to prevent against unauthorized access.
Refunds/Returns/Exchanges
Unless an event is cancelled, there will be absolutely no refunds, returns,
or exchanges for any reason.
As is the industry standard, all sales are absolutely final, excepting some
rare circumstances noted below. Please be absolutely certain that you can
attend the event you are buying, as we cannot exchange or refund your
tickets. Once you buy them, you own them.
If your event is cancelled, we will provide a full refund for your tickets,
less shipping. In such cases, you will be required to return the tickets to
us within 10 business days. Lineup (performer) changes do not constitute a
cancelled event. The entire event must be cancelled to qualify for a refund.
If your event is postponed, your tickets will still be valid for the makeup
date, in all but very rare cases. No refunds will be issued for postponed
events.
The buyer assumes all responsibility for tickets upon receipt. Because
tickets are one-of-a-kind items, lost or stolen tickets can't be replaced
under any circumstances.
By purchasing tickets from Ticketboat.com, you agree not to hold us
or any of our partners or affiliates liable, in any way, for any injuries or
losses occurred as a result of attending any event. Further, any liability
for failure to deliver tickets is limited to purchase price only |